Our Booking Policy
Photos required for certain services
Lash Lifts
The length of the natural lashes play a huge part in the success of the lift. To minimize disappointment as a new guest we will request a photo of your lashes to check if your lashes are a good length to lift.
Booking, Rescheduling, Cancelling & Confirming
BOOK ONLINE at GlowUpTime.com
Call 214-357-5274
Text 214-357-5274 or reply to one of our Confirmation Text Messages.
Email us using this FORM or reply to one of our Confirmation Email Messages.
Press “BOOK NEXT APPOINTMENT” in the email receipt we sent you for your last service.
Press “MANAGE APPOINTMENT” button in the email confirmation we sent you to reschedule the appointment.
A 50% deposits will be required for some appointments to be held.
A Credit/Debit Card will need to be held on account to hold an appointment. Card numbers are not stored on the Salon computers. They are securely encrypted by our Point of Sale System within it’s cloud.
A Credit/Debit Card will need to be held on account to prepay any recurring Refill Savings Plan.
We do not accept cash as payment for deposits, services or products. Cash Tips can be paid directly to the stylist however.
Our generous Refill Policy applies to all Refill appointments.
Booking confirmation requirement: Attendance is assumed unless we are informed otherwise.
How to confirm your appointment:
By Text: Our system sends a text messages 48 hours before requesting confirmation. Reply “YES” to the confirmation text message on your cellphone to confirm your attendance. Reply “NO” to the confirmation text message on your cellphone to confirm that you are unable to attend.
By Email: Press the “CONFIRM MY APPOINTMENT” button in the confirmation email our system also sends.
By telephone: Call the salon to confirm or accept a call from our Guest Relations Team who may call you 28-48 hours before your appointment to confirm.
Booking an appointment before or after receiving spray tan.
We recommend having a spray tan the DAY BEFORE your lash appointment That gives you plenty of time to wash the solution off before we apply any lashes.
Many tanning solutions contain oils which affect the bond of your eyelash extensions and natural lashes (oil = the enemy of lash extensions!). If you’re investing in eyelash extensions, you should be doing everything in your power to keep them looking perfect.
Additionally, we will attaching eye-patches to the skin under the eye to insure we can work on your lashes. Applying these to freshly tanned skin that may not have yet fully absorbed the tanning solution or been washed off, may cause discoloration when we remove the patches.
Booking an appointment after or before a Botox service
We recommend having a Botox service AFTER your lash service because it is recommended that you do not lay down for up to 6 hrs after. Your technician must put pressure on your forehead during your service. Please inform your Stylist or our Guest Relations Team if you just received Botox or are planning to.
Studio Etiquette
Please refer to our Studio Etiquette Guidelines before your visit.
Lateness, Reschedules, Cancellations & No Shows Policy
Maximum late time for various appointments
Should late times exceed the following times, depending on the schedule on the day, your appointment might need to be rescheduled as per the “Day of Service - Reschedules & Cancellations Policy” below.
50 min Facial: 7 mins
Classic Full Set: 10 mins
Hybrid/Volume Full Set: 15 mins
30 min refill or repair: 5 mins
60 min refill or repair: 7 mins
75 min refills: 10 mins
Lash Lifts: 7 mins
Brow Lamination: 7 mins
15 min service of any type: 3 mins
30 min Beauty Bundle service: 5 mins
60 min Beauty Bundle service: 7 mins
90 min Beauty Bundle service: 10 mins
120+ min Beauty Bundle service: 15 mins
24 Hours before - Reschedules & Cancellations
Defined as a reschedule or cancellation by telephone, email, text, or through GlowUpTime.com 24 Hours or more from day of service.
Rescheduled to a different time on the same day - No Charge. Any deposit/s will be retained on account to use towards the rescheduled appointment.
Rescheduled to a different day - No Charge. Any deposit/s will be retained on account to use towards the rescheduled appointment.
Cancelled - No Charge. Any deposit/s will be refunded.
Day of Service - Reschedules & Cancellations
Defined as a reschedule or cancelation by telephone, email, text, or through GlowUpTime.com on the day of service.
Rescheduled to a different time on the same day if we have availability - No Charge.
Rescheduled to a different day - Original appointment will be cancelled and 50% of the original service will be charged. New booking will be created for a different day. Any deposits or cash balance will be retained on account for use with the future appointment, they will not be refunded.
Cancelled with no future booking - Charged in full for the cancelled booking. Any deposits or cash balance on account will be used towards the charge for a Reschedule or Cancellation with the remainder being charged to the Credit/Debit Card on file.
Complimentary (free) Appointments (e.g. Refills for Referrals appointments or planned appointments for repairs) cannot be rescheduled.
No Shows
Defined as not arriving for your appointment on the day of service and not contacting us by telephone, email, text, or through GlowUpTime.com before the appointment to reschedule or cancel.
Should you “No Show” for your appointment - Charged in full for the cancelled booking
Any deposits or cash balance on account will be used towards the charge for a No Show with the remainder being charged to the Credit/Debit Card on file.
Services left unpaid
Due to myriad reasons, a Guest may ask for payment for a Service to be delayed. We always try to be understanding and compassionate and assess each case individually. Should we agree to delay payment, an agreement between Guest and Salon is made and importantly documented.
The Glow Up Studio Director will then follow up frequently with the Guest over the following 6-weeks from the Service date. Should the Guest not connect with the Salon Director to complete payment of their service it will be escalated to Glow Up Corporate after that 6-weeks period. Glow Up Corporate will then take measures to collect payment.
It is important to note that similar to shoplifting, not paying for a Service that had been provided is still a form of theft. It is classified as “theft of services” and there is a defined process for Glow Up to follow with the local Police Department.
Naturally, we would prefer for no unpaid service to escalate this far. We urge our guests to respond to our messages (text, calls and voicemails) so that we can amicable come to a resolution.
Face Mask Policy
We are pleased to announce that due to the updated guidance from the CDC, the drop to "Yellow/Medium Status" on the CDC COVID-19 County Check, and the drop in COVID cases, we are updating our Face Mask Policy, effective immediately, 25th February, 2022.
Vaccinated & Unvaccinated Guests
Wearing a mask during service will be voluntary.
Guests who are sick/unwell/struggling with allergies
Guests exhibiting any form of sickness, coughing or symptoms of a cold or of allergies (e.g. coughing, sneezing etc) must wear a mask in the salon and during service. We encourage guests who are unwell or having a tough time with allergies to reschedule their appointment. Those with severe symptoms will need to reschedule.
Estheticians during service
Since 2010, when the original beauty salon (Lash Lovers) opened, all Estheticians have been wearing masks during their services. This is a standard practice in the industry and will continue. This article written in April 2015 by a well-known Lash Supplies brand titled "7 Reasons why you should wear one of these (masks)" explains the reasons why Estheticians should wear a mask during service.
Booking Policy Effective as of May 1st, 2023